Monique Richardson is widely recognised as one of Australia’s leading Consultants in Customer Service, providing Training & Facilitation, Keynote Speaking and Consulting Services.

Monique is renowned for her passion and expertise in Customer Service. Monique’s style has been described as passionate, energetic, interactive, engaging and humorous. She engages her participants through active learning and high levels of energy and interaction. Monique spends a significant amount of time researching the unique needs of each business and learning about the organisations customers, culture and participants prior to the commencement of any training or speaking engagement. This ensures the all solutions are meaningful, targeted and relevant and ensures a high level of engagement and transfer of learning.

Monique’s passion for Customer Service is evident in everything she does from the way she works with her Clients to the way she engages with the Teams she works with. This passion translates into achieving outstanding results and Monique’s long term relationships with her Clients and high levels of return business illustrate the value of her work.

Monique has worked with thousands of Customer Service Professionals including Senior Management, Leadership Teams and the Frontline and has helped organsiations increase employee performance and engagement, improve customer service performance and results.